Can you walk me through your rental process?

We’ve streamlined our rental process to make things as simple and convenient as possible. Here's how it works:

1. BORROW PROPS. Browse and select the food props you need using our online rental database. Submit your request and wait for our confirmation email.
2. Complete your payment and send us your proof of transfer. Once confirmed, we’ll send you a payment confirmation so you’re all set.
3. Have your food props picked up on the agreed-upon date and time from our studio in Mandaluyong.
4. RETURN PROPS. Return props to our studio on or before the agreed-upon due date.
5. Once we’ve received your returns, we’ll confirm via email and arrange the return of your security deposit. Done!

Props are rented out on a first-come, first-served basis, so make sure to reserve your items as early as possible to secure them.

Please note that we require a 24-hour lead time to process and prepare your order. 

What are your rental rates?

Props are rented per piece, with an additional admin fee. A security deposit is also required for each rental to cover potential overdue charges or casualty loss fees. Don’t worry––this deposit will be reimbursed as appropriate once the props are returned in good condition.

Rental prices for all props are published online, making it easy to plan your budget as you browse. Admin fees (don’t forget to include these at checkout!) and security deposits are also automatically calculated before finalizing your order.

How long is the rental period?

All our prop rentals come with a five-day rental period, starting from the day you pick them up. Props are due back on the fifth day.

What if I’m late returning my rental?

Don’t worry, we’ll send you a friendly reminder when your return date is approaching to help you stay on schedule.

However, if props aren’t returned by the sixth day, an automatic rebilling of the initial rental charges will apply. This will continue for each until all props are returned.

To avoid extra charges, we recommend planning your return ahead of time. If you foresee any delays, feel free to reach out.

What are my transport options?

You’ll need to arrange a vehicle for pick-up from our studio in Mandaluyong. Once payment has been secured, we’ll coordinate with you to ensure the pick-up process is seamless and hassle-free.

Please note that transportation costs will be shouldered by the renter.

What happens if I accidentally lose or damage an item?

We understand—accidents happen! If an item is lost or damaged, Casualty Loss Fees outlined in your rental contract will apply to cover repair or replacement costs.

In any case, just shoot us a message as soon as possible, and we’ll work together to sort things out. We’re here to help!

Help! I need props *right now*!

We currently require a 24-hour lead time for rental orders before pick-up. However, if you’re in a rush, don’t panic—just message us directly via Viber (+63954 463 8603) or email us at hello@thepropdept.com.

While we can’t promise to accommodate every urgent request, we’ll do our best to assist based on our current workload. Please note that rush orders are subject to a rush fee. Let us know what you need, and we’ll try to make it happen!

What if I can’t find the props I need? 

Sad—but don’t worry, we’ve got you covered! If you can’t find the exact props you need, we’ll help you source them so you can focus on other matters. Just shoot us a message, and we’ll discuss the details.

Please note that this is subject to time, availability, fees, and other factors. But let’s make it happen!

Do you do prop styling? 

Not at the moment, sadly. :( But let’s discuss! 

For all other questions and concerns, let’s talk via Viber (+63954 463 8603) or email us at hello@thepropdept.com.

You may also view our complete Terms and Conditions.